LAS VEGAS, Nev. (FOX5) – FOX5 is getting answers in this triple-digit heat for relief for Las Vegas homeowners: When does your home need a brand new AC unit?
It’s a situation that faced one family, whose predicament sparked outrage: the Torres family had no air conditioning for 24 days after home warranty delays. The company promised swift repairs for the family and worked to find local parts for replacement.
“If someone out there can help us. I don’t wish this on anyone. This is very hard. Extremely hard. It’s an oven in here,” she said. Her husband works the night shift and has to sleep during the hottest part of the day, while Torres has a medical condition aggravated by heat.
The family had already spent $850 for a freon repair on June 17, which did not work. The unit broke down the next day, and the family waited once again.
ProZone owner Vardan Hovhannisyan knows the scenario well, as many customers call him for repairs, desperate for relief after waiting for days from their home warranty.
He reached out to the family to help after our story aired, and the Torres family was eager for a second opinion—and rapid relief. He showed up early the next morning.
“It was in pretty bad condition—basically, beyond repair. The compressor was bad, the fan was bad and it was 20-something years old,” Hovhannisyan said. “I got two crews here to take care of it very quickly,” he said.
After calling around, he worked with supplier Lennox to grant the family a new AC and heating unit through Lennox’s “Feel the Love” program. The two providers gave the unit and service, worth thousands of dollars, to the Torres family for free.
“I’m so thankful and grateful,” Sandra Torres said.
Her husband David Torres likens the generosity to winning a jackpot.
“Everything that you take for granted and AC, we will never take it for granted again,” he said.
FOX5 turned to ProZone’s owner for answers. When do you need a new AC unit, too? Generally, units last 15 to 20 years, but maintenance and repairs can extend the lifespan.
“That’s what determined the longevity of the unit: how well you’re maintaining your system. cleaning, periodically checking in, tune-ups and maintenance,” Hovhannisyan said. “[Older] units are working harder, and if there’s any weak point, it’s going to break down on the hottest day of the month,” he said.
AC replacements are major repairs and cost thousands of dollars. Lennox tells FOX5 to check with your HVAC repair company and supplier because many have financing programs to assist families with such emergencies.
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