LAS VEGAS, Nev. (FOX5) – They have been waiting for help for years and now homeowners who have problematic pools say they are finally being heard. Wednesday, several spoke before the Nevada State Contractors Board about what they’ve faced and faced the contractor who showed up to the hearing.
A total of 26 complaints have been filed against Premiere Pools and Spas were addressed. The case filed by either a subcontractor who claims to be owed tens of thousands of dollars or a homeowner who says they’ve had problems with their pool.
In a video shared with FOX5, you can hear the squish of water under tile and see water seeping out as Rowena Navarrette walks around the leaking pool in her backyard.
“We contracted in July 2021 when our kids were little just coming out of Covid, really excited to have family time…they have abandoned the project several times. They have damaged our backyard. It has been a horrible experience. My kids are now graduated and leaving to the military and we are still here,” Navarrette shared.
It was a packed room as homeowners got the chance to tell their accounts to the Nevada State Contractors Board.
“We have not received any communication back with our concerns with our pool leaking,” stated Juan Fernandez.
“We have not heard from them in over a year,” stated Lanora Sawtelle. Sawtelle’s first complaint to the board was nearly two years ago and though her pool is usable, there is damage left behind.
“We just paid $105,000 for a pool that yes, we can swim in it but what about all the damage that’s been done that we have to fix?,” Sawtelle questioned.
“Premiere Pools has not gone anywhere. Premiere Pools committed to do the best that it could to satisfy. Some owners have been frankly not been fair with Premiere Pools. Not paid money to Premiere Pools,” explained Donald “Butch” Williams representing Premiere Pools during the hearing.
Premiere Pools said they’ve don’t believe any further back and forth with the homeowners is needed. They want a disciplinary hearing set instead.
“We respectfully invite the board to go ahead and file the charge of discipline if they feel it is necessary to do so,” Williams stated.
A Nevada State Contractors Board spokesperson told FOX5 the disciplinary hearing for Premiere Pools has been set for December. That is when a judge would decide if their license should be revoked.
FOX5 has also learned the company was put on probation by the Nevada State Contractors Board in January of last year but that was lifted in May.
The Nevada State Contractors Board does have a relief fund and can repay homeowners up at $40,000 for shoddy or incomplete work but they must wait until after the disciplinary hearing to possibly recover that money.
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