LAS VEGAS (FOX5) — A new filing from NV Energy is proposing a full refund to overcharged customers, a week after saying it would not pay back all of the money.
In a filing made to the Public Utilities Commission of Nevada (PUCN), the company proposed more than $63 million in refunds, including interest, to active customers impacted by the error dating back to 2002.
NV Energy previously clarified that the error came from the misclassification of multi-family residences as single-family residences.
“The path forward we proposed to resolve this issue is the right thing to do and is a great resolution for our customers. We are grateful for the hard work of the Regulatory Operations Staff of the Public Utilities Commission of Nevada for their help in developing a resolution that makes current customers whole again,” said NV Energy President and CEO Brandon Barkhuff. “My top priority when I assumed the role as CEO was to resolve this and put forth processes and procedures to ensure billing accuracy and rebuild transparency and trust with our customers.”
NV Energy also stated in a release about the announcement that the misclassification “did not result in a financial windfall” for the company. While customers did end up paying more, NV Energy asserts that PUCN’s rate-setting and revenue design processes “ensured that [the company] was not unjustly enriched and the overall revenue requirements… remained balanced.”
The announcement is the work of close collaboration between the PUCN and NV Energy to ensure that misclassification errors are corrected. NV Energy also highlighted that a third-party firm, CBIZ, was hired to review and validate the company’s work.
Additional details related to the refunds will be available on nvenergy.com in the coming days. Impacted customers can also reach out to NV Energy directly with any questions or concerns related to their account.
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