LAS VEGAS (FOX5) — The City of Las Vegas is now using artificial intelligence in its 911 call system, joining law enforcement agencies across the country that have integrated the RapidSOS platform to assist dispatchers and first responders.
The city’s Combined Communication Center confirmed it is currently using RapidSOS for location detection of emergency callers. In a statement, the city said: “RapidSOS has numerous additional modules available for purchase… the Combined Communication Center is exploring.”
The city said additional capabilities under consideration include non-emergency call routing and caller translation services.
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How the platform works
According to the RapidSOS company website, the platform provides dispatchers with real-time information from smartphones, vehicles, smartwatches, and other connected devices — including precise location, crash alerts, medical information, photos, and live video.
Reno’s experience with RapidSOS
The City of Reno has already integrated the technology. Cody Shadle, director of public safety dispatch for the City of Reno, said that in a crisis, reducing response time and limiting the number of questions dispatchers must ask can be a significant advantage over traditional 911 call centers that rely on telephone carriers for information.
Shadle described one call in which a person experiencing a medical event was unable to speak. Because the caller had entered health information into their device, dispatchers were able to access it through RapidSOS.
“We could actually see the information that was in their health that they had submitted in their health section, and it was telling us that they were diabetic — that helped us understand that, okay, this person might actually be having a medical emergency,” Shadle said. “It helped deliver the right resource.”
Actor Jeremy Renner advocates for platform
Actor Jeremy Renner is partnering with RapidSOS following a 2023 incident in which he was run over by a snowplow at his Reno-area home.
“I thought a lot about some of the first responders on scene,” Renner said. “It is a selfless job and they put their lives on the line every day. They are my heroes.”
LVMPD response
The Las Vegas Metropolitan Police Department said it is not currently using RapidSOS. In a statement, LVMPD said the sheriff continues to push to make the department the most technologically advanced in the country, including its Communications Bureau.
“We will continue to research new technologies as they become available that could enhance response time to individuals in need of assistance,” the department said.
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